I tell my kids, “always check your math”.
In this equation the augend and the addend are less than the sum.
Let’s take a look at where this equation fails in real life.
It is amazing how fast organizations (and, sorry leaders too) communicate before they actually have something to communicate. Or worse, before they check the message.
Communications is absolutely essential to the the CM equation, but there must be a plan. A plan for developing the message (the failed equation spends an inordinate amount of on time line planning). We are missing end state description, place and time, connection to process and acknowledgment (and possibly feedback loops and mistake call outs- there are mini equations built into the whole).
Training is also absolutely essential. It is fairly obvious for technology implementations and skill switches (or add-ons) but less so for cultural and transformational change. It is safe to say, IMHO, that every change initiative has a learning, mentoring, knowledge transfer about the process of change for people and business.
So…
Where ST is skill training, CMT is change process awareness and KT is knowledge transfer = A good start toward the training category.
Where ES is end state description(s), P/T is place and time communication for task and role, PC is process communication (how and when) and ACK is acknowledgment (of effort and movement toward the end state) = A good start toward the communications category.
And then I tell my kids math is never as simple as it looks…
